Find out more about our expert team below:
Lori Grossman - Business Development Manager
Originally from Toronto Canada, I studied Comparative European Literature and Humanities at The University of Western Ontario in London, Ontario.
Spending 5 years working for a luxury biking and hiking travel company I realised it was important to give back to the countries that provided so many rich experiences to others and I moved on to head up the charitable donations part of the company while also working as the special events manager.
Being familiar with the world of customer service, my first port of call on moving to London was Ten Lifestyle Management. I knew that working for a concierge company would fit with my overall ethos of helping others find things that they couldn't otherwise do themselves.
Why are you working for GHC?
Being ‘green' and aware of environmental issues is something that has been a part of my life from my childhood growing up in Canada. It is a Canadian right of passage to recycle, care for our pristine eco-system and be aware of the environment around us.
I feel as though I have a lot of offsetting to do thanks to my earlier days gallivanting around the globe! Knowing that green was the way of the future; it was an easy decision to commit to helping the fight against climate change by tackling the domestic sector of London.
Since the concept for home energy assessments originated in Ontario, there is a part of me that feels that I am being a loyal ambassador to the Canadian way of life and I can adapt learnings and policies that exist in Ontario to innovations that are occurring in the city of London.
What are you most proud of in your role?
I am most proud of helping develop the Green Homes delivery model during the prototype phase. I was part of such a small and determined team and winning such a high profile contract that is a great achievement both for our team and for the city of London.
What's it like working for Green Homes Concierge?
Working for Green Homes Concierge is like being part of a great family. Not only are we all friends and have inherent trust in what each other is doing, but we are all here for the same reason. We all want to be successful in achieving our goals to reduce CO2 in London and having the "all for one, one for all" attitude is a unique quality to have in a group of individuals working in business today. It is a wonderful environment to work in!
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Chris Stevenson - Service Delivery Manager
I have a background in IT and Project Management having worked in the financial sector for most of my career. Between 2003-2005 I ventured into the Energy Sector in New Zealand by working for an energy services company involved in gas and electricity metering initiatives. In 2007 I studied for and attained the Domestic Energy Assessor diploma.
My role
As Service Delivery Manager I manage a professional team of Home Energy Advisors (HEA). It is the HEA who works with the customer to understand their energy usage and advise them on how to become more energy efficient and reduce their CO2 emissions.
My role is to ensure the team are informed and motivated to provide the best service and guidance to the customer. My goal is to see the customer act on the recommendations, implement energy saving initiatives and demonstrate a commitment to making London and the world a better place in which to live.
Why are you working for GHC?
In my past job as a Domestic Energy Assessor (DEA) I always felt frustrated that in determining the energy efficiency of a home I was not allowed to advise the home owner in implementing energy saving initiatives.
At Green Homes Concierge we not only assess the ‘as is' energy usage of the home but follow through to the ‘should be' and oversee improvements for the benefit of the home owner and the environment - a far more rewarding experience for all parties.
Unlike many companies I've worked for GHC genuinely believe in what they are doing and treat both their customers and staff with great respect. It is one of the friendliest companies I've worked in where everyone supports each other and morale is high. Hard and sometimes frustrating work yes - but it's fun and rewarding.
Every tonne of CO2 makes a difference...
One quote from Lord Baden Powell probably says it all for me: "Try and leave this world a better place than when you found it".
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Liz Harman - Support Manager
I graduated from university in 2003 where I studied English Literature and Media Studies. Before joining the Green Homes Concierge Service I worked for my local council as an Assistant Care Manager.
My role
I provide customers with impartial information and guidance tailored to their individual requirements, to make it as easy as possible for them to improve the energy efficiency of their homes.
There is a huge amount of information on ‘green living' in the media at the moment which can be confusing! It's great being able to relieve customers of the stress of implementing energy saving measures.
Why are you working for GHC?
I enjoy working with people and it is great finding out from customers what matters to them. Every request is different so I'm continually learning which is both challenging and motivating. To be working in a service dedicated to reducing carbon emissions is exciting as it is such an important topic.
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David Towson - Home Energy Advisor (HEA)
I was an engineer in the British army for 15 years, serving in West Germany, Bosnia, Northern Ireland, Belize, Zimbabwe and Cyprus. After that I worked as a surveyor for a water company before I moved to London and re-trained as an HEA.
My role
My role is to give customers a better understanding of their property and to impart some clear, impartial advice on energy efficiency. This will enable them to make informed decisions as to which measures they want to implement.
I'm proud of my work because our service is specific to an individual's property and gives them all the information, support and encouragement they need to see the job through.
What's it like working for Green Homes Concierge?
It's full of variety. Every home is different and every customer has unique priorities and circumstances. The challenge and the job satisfaction come from working with customers to identify the specific improvements that a customer may consider implementing, and the resulting CO2 reduction and energy cost savings they can ‘realistically' achieve.
Every tonne of CO2 makes a difference...
I want to buy time for my children, in the hope that the next generation can find long terms solutions to the legacy of global warming we have given them.
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Natalie Holmes - Communities Manager
My undergraduate degree is in Social Anthropology, and I have a Masters degree in Environment and Development, which I decided to specialise in because of a lifelong passion for environmental issues.
My role
As a Green Communities Manager it is my job to represent the service throughout the diverse and numerous London communities, facilitating the use of the service as a tool for significant reduction of people's carbon footprint, both individually and collectively.
The Green Homes Concierge is not only a new service, but a new idea with a fresh and innovative approach to measurable, tangible C02 reduction. I know that many people do not take action against climate change because they feel overwhelmed by the enormity of the challenge.
What's it like working for Green Homes Concierge?
Working for Green Homes Concierge is exciting, and in my role I am most proud of being a part of refocusing importance on the ‘local'. In a city of 8 million people, the acknowledgement of the significance of community and grassroots groups is inspiring and forward-thinking as we move towards our goal of a low carbon economy.
Every tonne of CO2 makes a difference...
The thing I most want to achieve from my work is to set a positive example and play a small part in the wider acknowledgement of global environmental responsibility.
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